Return & Exchange
🔁 Return & Exchange Policy
We want you to love your Z-Smart Watch! If you're not fully satisfied, we’re here to make it right.
✅ 30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or exchange — no questions asked.
📦 What Can Be Returned or Exchanged?
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Your watch must be unused, in original condition, and in its original packaging.
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Exchanges are available for defective or damaged items.
🔄 How to Start a Return or Exchange
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Email us at support@zanoiu.com with your order number.
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We’ll guide you through the quick return/exchange process.
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Once we receive your return, we’ll issue your refund or send the replacement.
💸 Who Covers Shipping?
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If the return is due to our error (e.g., wrong or damaged item), we’ll cover return shipping.
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For other reasons, the customer is responsible for return shipping costs.
💬 Need Help?
Contact us at support@zanoiu.com — we're here to help!